Canceling AOL

Check out this video and transcript of a man who called AOL to cancel his account-- and the customer service rep refused.

The best part:

The AOL representative - as a last resort even asked if [the customer's] dad was home.

"I think I could've put up with everything, but at the point when he asked to speak to my father, I came very close to losing it at that point," said the 30-year-old Ferrari.

» Mathew Gross's blog